Top 3 Ways to Support a Healthy Organizational Culture at Your Sober Living Home

Though they are places of residence first a foremost, sober living homes are also organizations, workplaces and therapeutic environments. As with any organization, sober living homes can easily breed toxic cultures where indirect communication, fear, intimidation, coercion, blame and high drama thrive. 

It is often said that when you fail to consciously plan and attend to your organizational culture, you invite bad actors to prioritize personal power over organizational values. This erosion can happen slowly over time and it can be a difficult problem to fix once it’s taken root. 

The solution? 

Proactively plan for a healthy organizational culture before a toxic environment can ever develop.

Today at the Sober Living App blog, we’ll look at 5 things all sober living home operators can do to proactively support a healthy organizational culture at their sober living homes.  

Healthy Organizational Culture Tip #1: Post the Philosophy and Rules of Your Sober Living Home in a Prominent Place 

Because addiction cannot peacefully co-exist with healthy relationships, people in recovery often need coaching around how to create, maintain and respect healthy interpersonal boundaries. It takes time and practice to unlearn the toxic relationship patterns and behaviors that people with SUD practiced when they were using. 

One of the ways this manifests in sober living homes is a lot of boundary-testing around rules. Residents may break or bend rules to see how strictly and consistently they are enforced. Residents may attempt to “split” authority figures from one another to undermine a “united front” on rules. This, in turn, can result in a conflict between managers or other standard-bearing figures within your sober living home’s orbit. 

Don’t let this happen.

Clearly post the philosophy and house rules of your sober living home in a prominent place (like the living room) so that there is full transparency on what is and is not allowed. This consistency actually invites a sense of safety and stability into the sober living home environment and encourages a deepening of residents’ recovery.

Healthy Organizational Culture Tip #2: Don’t Hire Friends, Sponsors or Sponsees at your Sober Living Home 

This is very controversial in the addiction treatment and recovery communities, but we humbly suggest that you reconsider hiring friends, sponsors and sponsees to manage your sober living home. These types of arrangements are sometimes called “dual relationships” and they can quickly and easily lead to trouble. It is difficult to maintain the proper professionalism and objective distance that a healthy working relationship requires when you are also personally “friendly” with your employee, especially if that friendship pre-dates the working relationship. 

Not only are these relationships difficult to manage themselves, they can also wreak havoc on your other working relationships within the organization. It will be easy for others to view your relationship as “favoritism” and “bias” and this will haunt you in future conflicts outside of the immediate dual relationship, as well. 

Healthy Organizational Culture Tip #3: Model Healthy Conflict Resolution at Your Sober Living Home

People in recovery frequently struggle with healthy conflict resolution skills. Direct communication and assertiveness can feel threatening and foreign to those who are not accustomed to respecting and maintaining healthy boundaries. 

The fix?

Model healthy conflict resolution skills at your sober living home. Train all management and residents in healthy communication (like Non-Violent Communication or NVC) and create space for a formal conflict resolution process at your sober living home should anyone request it or require it. Put down in writing what a formal conflict resolution process entails and require all residents to agree to submit to such a process, if needed, in writing. There are many models of these types of processes online for free. Simply choose the one that most resonates with your sober living home’s mission and values and make sure to include those details in your new resident agreement. Make additional copies or a poster detailing the process accessible in a common area. 

We’re Here to Help Your Sober Living Home Create a Healthy Organizational Culture

At Sober Living App, we’re passionate about helping sober living homes across the country operate smarter. 

Running a sober living home can be a huge hassle, but it doesn’t have to be. 

We’ve distilled all the chaos that can easily overwhelm sober living home operators into a simple app that “thinks” about all the little details that go into running your sober living home 24/7 so you don’t have to. 

Claim your free, no-strings free trial today and see the Sober Living App difference for yourself. 

Chaotic Admissions and Billing? Check Out Sober Living Apps' Admissions 2.0 Update

One of the best parts of working on the team at the Sober Living App is working with sober living home operators around the country. Leading by example, the recovery housing community continually inspires us to work harder and stretch further than we thought possible. 

At the Sober Living App, we don’t just serve the recovery community, we are the recovery community. 

That being the case, it makes sense that we take a lot of our business ideas and inspiration directly from the wisdom of the recovery community. 

Here’s one of the big ones: We’re always hustling to improve the service we offer to others.

As COVID-19 has swept through the country, we’ve all changed the way we live. The sober living world has felt these changes acutely. 

At the Sober Living App, we listen when our users tell us that things need to change, and fast. So, we rolled up our sleeves and got to work, making the best all-in-one software solution for sober living home operators even better and even more useful in a changing world. 

The result? A smoother and more powerful app experience than you ever imagined, especially designed to take on all of the new challenges sober living home operators are facing today.

Read on to learn about the brand new features you’ll find in the new Sober Living App Behave Admissions 2.0 Summer 2020 Update.

Problem: Your clunky, time consuming admissions process involves a ton of multicolored paperwork, a lot of signature bottlenecks and awkward payment collection. 

Solution: Our Summer 2020 Update removes all remaining admissions drama and replaces it with a zen-like digital process that’s 100% clean, simple and smart. 

Here’s how. 

A singular workflow eliminates user error and guides even the most newbie employee through the entire process, start to finish. 

The application form is customized. It’s online in the cloud. Potential residents can fill it out on their phone wherever they are. Once completed, all of the information they’ve entered into the application automatically populates the rest of your system.

Finally, we’ve added one-click signature gathering to our admissions process so you can now collect signatures via text or email from all parties. No more bottlenecks. 

Problem: Your cash flow has slowed to a trickle. You’re not paid, or if you are paid, it’s not on time. Your “billing department” is an afterthought. Worst case? You’re tracking “money stuff” on a spreadsheet.

Solution: Step away from the spreadsheet and meet your new bespoke billing assistant, designed especially for sober living home operators. 

Create a services menu using the services book feature and change the pricing wherever you want. 

Take 10 different types of payment, including Venmo and CashApp, automatically through our resident portal. 

Let mom and dad cover payments easily with our simple multiple payer feature. 

Wasting time chasing late payments? Stop. Our recurring automatic billing assistant creates new bills as they become due and sends automatic reminders to residents until they pay up. 

Problem: COVID-19 has generated several new categories of information that you need to collect from residents. Temperatures and test results are buried in electronic notes or jotted down on stickies.  

Solution: Build COVID into your system. 

As we’re learning, the coronavirus is not temporary. This “new normal” is going to be happening for a while. We’ve accepted what we can’t change, and you can, too. In our summer update, you’ll find:

• Vital signs tracking (including temperature)

• COVID-19 test results tracking 

• Specific coronavirus risk-factor questions built into the new resident application 

Ready to See More? 

Our summer Admissions 2.0 Update is just the icing on the cake. 

The Sober Living App is the most powerful, most thoughtful all-in-one app for the sober living community on the market today. 

Operating sober living homes is hard, but it doesn’t have to be chaotic. Let us show you how easy (and profitable) it is to bring order to your sober living home. 

Claim your free trial today. 

4 Ways a Trauma-Informed Approach Can Help Your Sober Living Residents Cope with Pandemic Stress

A history of trauma is very common among sober living residents. As we continue to delve deeper into the pandemic, we are all being exposed to the shared secondary (or primary, in some instances) trauma of living through these disturbing times. The effects of going through such a turbulent time will no doubt be the object of much study in the years to come. 

As sober living home operators, what should we know about how trauma - past and present - are operating right now in our facilities? How can we support residents with a history of trauma during these traumatic times? What can we do to help residents cope with pandemic-related stress while building up their capacity for resilience? 

Today, we’ll look at four ways you can incorporate a trauma-informed approach into your sober living home’s COVID-19 playbook. 

Consider Screening New Sober Living Home Residents for Trauma

It’s difficult to address trauma when you don’t know it’s there. 

Implementing universal screening for trauma during your new resident application process helps you get to know what your residents are up against in terms of their lifetime trauma exposure. When an incoming resident has a high level of trauma in their past, you’ll know in advance. This can help inform how you respond to everything from “behavior issues” to interpersonal conflicts with your trauma exposed residents. 

Make The “New Normal” Predictable at Your Sober Living Home

For residents with a history of trauma, unpredictable environments feel unsafe. COVID has disturbed all of the daily routines and patterns that signal to our brains that everything is normal. When big pattern shifts occur - like the ones we are all experiencing around COVID - trauma affected residents are more likely to respond negatively to the change. 

That’s why it’s so important to create as much pattern and predictability in our “new normal” as possible for your residents. Do everything you can to make sure that your sober living home’s COVID guidelines are predictable and consistent. Develop new routines around cleaning, visitation and socializing so that your residents always know what to expect, even during these uncertain times.  

Institute the Buddy System or Other Peer Support Program at Your Sober Living Home

Does your sober living home offer in-house peer support? 

Do you have a buddy system between residents? 

If the answer is no, now might be a good time to start. Consider linking up “old timer” residents with new residents. When trauma affected residents are experiencing symptoms of isolation and dissociation, a quick check in with a buddy can help turn their day around.   

Get Curious About Problem Behaviors at Your Sober Living Home

Do you have a resident who is always breaking rules? Complaining? Starting fights? 

“Problem behaviors” are often warning signs of trauma. It’s tempting to ask such residents, “what’s wrong with you?,” but re-framing the question and asking, “what happened to you?” will most likely get better results. Often, the “problem behavior” you are picking up on is part of your resident’s trauma-related response. These responses might aggravate you, but your resident probably developed these behaviors as part of a survival strategy in response to their trauma. They are an expression of your resident’s will to survive in the face of adversity. 

Keep the Focus on Resilience at Your Sober Living Home

The sober living home community is resilient. Together we will make it through this pandemic. 

Infusing a trauma-informed response into your sober living home’s COVID-19 plan means treating your residents’ stress responses as normal rather than pathological. Helping your residents lean into healthy coping behaviors and veer away from negative patterns that no longer serve them helps build life-long resilience that will see them through the pandemic and beyond.

We’re Here to Help Your Sober Living Home Thrive

At Sober Living App, we know sober living and we’re committed to helping your sober living home thrive. 

Our software solution is saving time, money and sanity for sober living home operators across the country. 

We invite you to claim your free trial today.

Sober Living App's New Billing Assistant Makes Getting Paid Even Easier

It’s probably safe to say that collecting payments at your sober living home isn’t your favorite part of the job. Few people get into sober living home management for the pleasure of collecting rent. 

But every month, COVID-19 or no, it needs to be done. 

At Sober Living App, we’re excited to announce some new tools we’ve added to our Summer 2020 update that are designed to make getting paid as easy as possible - every time.

Sober Living Homes Often Collect Payments in a Disorganized Way

Many sober living homes collect rent haphazardly. Your sober living home manager might set up a box to collect checks, maintaining a spreadsheet to track who’s paid and who still needs to chip in. That’s sober living home bill collection at its most basic.

The pitfalls in this system are obvious:

• It takes a lot of time to personally remind residents of the payment due date 

• More time is wasted on reminding late payers to settle their accounts 

• It’s logistically complicated for multiple payers to chip in on a single account 

• It’s easy to lose track of who’s paid and who hasn’t

• Physical checks and cash are time consuming to process  

There’s a better way.

Here’s The Changes We’ve Made to the Make Sober Living Home Billing Easier 

At Sober Living App, we’ve always made it easy for sober living homes to collect payments online. Residents have always been able to view bills and make payments on their phone using the resident portal. Our easy cloud-based application allows new residents to make move-in payments as they are completing the intake paperwork on their phone. 

It was a good start. 

But for our 2020 Summer Update, we’ve made a few key changes to really kick your billing efforts into high gear. 

Read on to learn more about how these tools and features will help keep your sober living home profitable with less time and effort. 

Our Click Through Services Book Make it a Snap to Collect Sober Living Home Rent 

Our new Services Book makes it easy to create a prefab “menu” of services your sober living home offers with built-in pricing. Simply choose the service, the date and the resident and the bill completes itself. 

Write a title and description of the service, along with the price, and set the billing cycle as monthly, bi-monthly, weekly or daily. You can assign the service to a particular property, as well. 

For example, if you offer weekly massages at two different properties at two different price points, you can easily set that up in the services book in order to avoid confusion and ensure consistent pricing within each property. We take care of the rest.

Easy Automated Repeating Charges Take the Pressure Off Your Sober Living Home Manager 

If you run a sober living home, then you have repeating charges. Rent, storage space, amenities: these all take place on a repeating basis. 

Our automated repeating charges feature make payment collection truly “set and forget.” Sit back and watch our repeating charges feature generate bills (and send reminders!) at whatever frequency works for your sober living home. It’s that easy.  

Our Updated Billing Assistant Gives Your Sober Living Home the Ability to Seamlessly Collect from Multiple Payers 

It’s so common for sober living home residents to rely on relatives or friends to help with their monthly expenses. Our Billing Assistant makes it easy for anyone to help out your residents with their financial obligations - anywhere, anytime, all from the convenience of their phone.

Now Your Sober Living Home Can Collect Even More Payment Methods

All major credit cards? Of course. 

Cash, bank account, money order? Check. 

Paypal? Check. 

What about Cash App, Venmo and Zelle? You bet. 

We’ve expanded our collection of payment methods to reflect the ways sober living home residents want to pay their bills today. Why put up extra hurdles for your residents when you can make it easy for them to pay their bills using the payment method they feel most comfortable with? 

Happy residents means a healthier, happier sober living home environment for them - and you!

We’re Here to Help Your Sober Living Home Succeed 

Think these new tools might help your sober living home run more smoothly with less effort? 

Curious to learn more? 

Reach out to us to claim your free trial to see the Sober Living App difference today.