Have you set your New Year’s resolutions for your sober living home yet? This time of year is a great time to audit your processes and decide what’s working—and what’s not. When it comes to managing a sober living home, there’s always something that could be improved, whether that’s refining the resident experience, fine-tuning operations efficiency, or just simply bolstering the bottom line.
Today, we’ve got 5 suggestions for New Year’s resolutions to optimize your sober living home.
Make Payment Easier for Residents
How easy is it for residents to make payments at your sober living home? Are you still using paper billing? Do residents have to dig through their files to figure out how much they owe you? Does payment require a face-to-face with the house manager and an old fashioned card swipe machine?
This New Year’s, stop making it so difficult for residents to make timely payments in full. Step into the future and start accepting payment automatically online. Consider using an integrated billing service like the Sober Living App by BehaveHealth. With the Sober Living App, your residents can access all their statements through the dashboard on their phone. They can save their credit card information and make payments with the click of a single button at any time. Making it easier for residents to pay you is the ultimate win-win: you’re making residents’ lives easier and you’re improving your revenue cycle at the same time.
Stop Using a White Board for Bed Management
Filling beds, keeping beds full, and planning admissions are never-ending tasks at a sober living home. You’ve got to have a way to track it all and stay organized so that your admissions team can do their job effectively.
Time and again, we see sober living homes still using a whiteboard system to manage this information. And the whiteboard works—until it doesn’t. With a whiteboard, you can’t scroll back in time to take a snapshot of who was in what bed at what time. Once you’ve erased the information, it’s gone forever. The whiteboard is also only available for viewing in one spot—typically the house manager’s room or office. But what if you need to access or edit that information remotely? No dice.
This year, turn the whiteboard into a decorator’s item and start using a more suitable tool for this all-important task. The Sober Living App’s bed management tool replaces whiteboards and spreadsheets with a cloud-based interface that can be accessed anywhere at anytime. The result is a cleaner, easier-to-use log of your sober living home’s open beds.
Actually Remember to Get the Oil Changed on the Van
When was the last time the oil was changed on the van at your sober living home? Has it been months? Years? Do you even know the answer to this question?
If your sober living home is like most we work with, the task of getting the van serviced often falls to the bottom of the to-do list. There’s so many other things that need doing and it’s easy to put off the oil change—again.
This year, get it on the calendar and actually make it happen. The Sober Living App’s business operations tools has a dedicated task management system especially for your fleet. Track all of your company’s vehicles and manage all maintenance and repairs using our task management system. Say goodbye to skipped oil changes and high repair bills.
Get Smarter About Referrals
Do you know where most of your referrals are coming from?
This year, start tracking referrals and collecting data on who is referring to your sober living home. Use the information to maintain your established referral partnerships and nurture budding ones. Consider rewarding your best referral partners with holiday gifts, birthday presents, organizational donations, and in-kind service projects to recognize their contribution to your organization.
BehaveHealth’s Sober Living App automatically tracks all referral information and compiles it into easy-to-interpret data that you can leverage when planning your outreach efforts for the year. You can also use the system’s CRM to track all points of contact, making it easy to see your organization’s entire communication history with each referral partner.
Go Paperless
Still drowning in paper files? This is the year to finally kick the habit. From admissions documents, to billing paperwork, to resident records—all of it is easier to complete and more efficient to store in digital format.
BehaveHealth’s Sober Living App makes the transition easy with pre-loaded forms that are constantly being updated to reflect current HIPAA laws and other relevant changes in policy affecting your operation. If you haven’t made the switch to paperless yet, definitely make this your top priority in the new year.
We’re Here to Help
We created the Sober Living App to help you save time and money so you can focus on the important work of saving lives through sober living. We know the business inside and out. Our tools are designed especially for your needs. Why not start your free trial today? See for yourself how the Sober Living App can make the new year your organization’s best yet.